Effective Date: September 19, 2026
At Makassini, we want you to be satisfied with your purchase. This Returns & Refund Policy explains when products may be returned, exchanged, or refunded.
1. Standard Products
Eligible standard, non-personalized products may be considered for return if they are:
- Unworn
- Unused
- In their original condition
- Free from damage, stains, odors, or alterations
- Returned with original packaging and tags where applicable
Items that do not meet these requirements may not be accepted.
2. Return Request
To request a return, contact us at:
Please include:
- Your name
- Order number
- Product name
- Reason for the return
- Photos where the product is damaged or defective
Please wait for return instructions before sending an item back.
3. Customized and Personalized Products
Customized, personalized, made-to-measure, engraved, monogrammed, or specially produced products are generally not eligible for return or refund due to change of mind, because they are made specifically for the customer.
This may include customized:
- Suits
- Shirts
- Shoes
- Sneakers
- Engraved or personalized products
- Made-to-measure products
- Products manufactured according to customer-selected specifications
If a customized product arrives damaged, defective, or materially different from the confirmed order, please contact us so that we can review the issue.
4. Incorrect or Defective Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at:
Please provide your order number and photographs of the issue.
After reviewing the situation, Makassini may offer an appropriate remedy, which may include replacement, repair, exchange, store credit, or refund, subject to applicable law and the circumstances of the order.
5. Size and Fit
For standard ready-to-wear products, customers are responsible for selecting the appropriate size using the available size information.
For made-to-measure or customized products, customers are responsible for providing accurate measurements and customization information.
A return or refund may not be available where a customized product was produced according to measurements or specifications supplied or approved by the customer, unless the product is defective or otherwise covered by applicable consumer law.
6. Change of Mind
Returns for change of mind are subject to the eligibility requirements stated in this policy.
Customized or personalized products are generally excluded from change-of-mind returns.
7. Shipping Costs
Unless the product is defective, incorrect, or otherwise eligible for a return at Makassini’s responsibility, return shipping costs may be the customer’s responsibility.
Original shipping charges may also be non-refundable where permitted by applicable law.
8. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of the refund.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
9. Exchanges
Where applicable, exchanges may be offered depending on product availability.
Customized and personalized products may not be eligible for exchange unless the item is defective, incorrect, or otherwise covered by applicable law.
10. Sale and Promotional Items
Unless otherwise stated at the time of purchase, discounted, promotional, or clearance products may be subject to additional return restrictions.
Any special return conditions displayed with a product or promotion will apply.
11. Cancellation of Orders
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation once an order has entered production, customization, processing, or shipment.
Customized products may not be cancellable after production has started.
12. Consumer Rights
Nothing in this policy is intended to limit any mandatory rights or protections you may have under applicable consumer protection laws.
Where applicable law provides rights that are more favorable than this policy, those legal rights will continue to apply.
13. Contact Us
For questions regarding returns, exchanges, refunds, or defective products:
Makassini
Email: info@makassini.com
Phone: +1 (919) 885-3881